TERMS AND CONDITIONS
Last updated: June 26, 2026
TABLE OF CONTENTS
Acceptance of Terms
Definitions
Description of Services
Accounts and Registration
Subscriptions, Payments, and Refunds
Acceptable Use
Health Disclaimer and No Medical Advice
Intellectual Property
User-Generated Content
Third-Party Services
Disclaimers and Limitation of Liability
Indemnification
Termination
Governing Law and Dispute Resolution
Changes to These Terms
Contact Us
────────────────────────────────────────────────────────────
ACCEPTANCE OF TERMS
By accessing or using the Betterskin website (betterskin.app) or application (collectively, the "Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms apply alongside our Privacy Policy, which is incorporated by reference.
────────────────────────────────────────────────────────────
DEFINITIONS
Company / We / Us / Our: Betterskin SIA, a company registered in Latvia (Ernesta Birznieka-Upisa 29, Riga, LV-1003).
Service: The Betterskin website, mobile application, and all content, features, and services offered therein.
User / You: Any individual who accesses or uses the Service.
Content: Text, images, recommendations, reports, and other materials provided through the Service.
Subscription: A recurring or one-time paid plan granting access to specific Service features, where offered.
Skincare Recommendations: Personalized, non-medical suggestions regarding skincare products and routines generated through the Service.
────────────────────────────────────────────────────────────
DESCRIPTION OF SERVICES
Betterskin provides a personalized skincare companion platform that analyzes user-submitted information — including skin type, concerns, lifestyle factors, product history, and photos — to generate product recommendations and routine guidance.
The Service is currently offered free of charge. We may introduce paid subscription plans and premium features in the future. If and when paid features become available, their scope, pricing, and terms will be clearly presented to You within the Service before any purchase, and these Terms will be updated accordingly as described in Section 15. We will not charge You for any feature without Your clear, affirmative consent at the point of purchase.
Features and pricing are subject to change with notice as described in Section 15.
────────────────────────────────────────────────────────────
ACCOUNTS AND REGISTRATION
To access certain features, you must create an account. Account creation currently uses Sign in with Apple. You agree to:
Provide accurate, complete, and current information.
Maintain the security of your account and accept responsibility for all activity under your account.
Notify us immediately at hi@betterskin.app if you suspect unauthorized account access.
Not share your account credentials with any third party.
We reserve the right to suspend or terminate accounts that violate these Terms.
────────────────────────────────────────────────────────────
SUBSCRIPTIONS, PAYMENTS, AND REFUNDS
The Service is currently free to use. This Section governs any paid subscriptions or one-time purchases that We may offer in the future.
Payment. Any in-app purchases or subscriptions for digital features on iOS will be processed through the Apple App Store, and on Android through the Google Play Store, in accordance with their respective rules. By purchasing a subscription or one-time service, you authorize the applicable app store to charge your selected payment method for the applicable fees.
Recurring Subscriptions. Any recurring subscriptions will be billed on a recurring basis through the applicable app store and will automatically renew each billing period unless cancelled before the renewal date, in accordance with that app store's policies.
Cancellation. You may manage or cancel any subscription through your app store account settings (Apple App Store or Google Play). Cancellation takes effect at the end of the current billing period; you will retain access until that date.
Refunds. Refunds for purchases made through the Apple App Store or Google Play Store are handled in accordance with those stores' refund policies. Due to the digital nature of the Service and the immediate delivery of personalized content, We are generally unable to provide refunds directly. If you experience a technical failure that prevents service delivery, contact us within 7 days at hi@betterskin.app for review.
Price Changes. We will provide at least 30 days' notice before introducing or increasing subscription prices. Continued use after the effective date constitutes acceptance.
────────────────────────────────────────────────────────────
ACCEPTABLE USE
You agree not to:
Use the Service for any unlawful purpose or in violation of applicable laws.
Submit false, misleading, or fraudulent information.
Attempt to gain unauthorized access to the Service, other accounts, or related systems.
Reverse engineer, decompile, or attempt to extract source code from the Service.
Use automated tools (bots, scrapers, crawlers) to access or collect data from the Service.
Reproduce, distribute, or commercially exploit any Service Content without prior written consent.
Upload or transmit viruses or any malicious code.
Harass, abuse, or harm any person through the Service.
We reserve the right to suspend or terminate access for violations of this section without notice.
────────────────────────────────────────────────────────────
HEALTH DISCLAIMER AND NO MEDICAL ADVICE
The Service does not provide medical advice. All content and recommendations delivered through Betterskin are for informational and cosmetic guidance purposes only. They do not constitute medical advice, diagnosis, or treatment, and are not a substitute for consultation with a licensed dermatologist, physician, or other qualified healthcare professional.
Recommendations are generated through automated processing, including third-party artificial intelligence services, based on the information You provide. They may not be accurate or appropriate for every individual.
If you have a skin condition, allergy, or health concern that may require medical attention, consult a qualified healthcare provider before making changes to your skincare routine based on Service recommendations.
By using the Service, you acknowledge that you are solely responsible for decisions made based on Betterskin's recommendations and that individual results may vary.
────────────────────────────────────────────────────────────
INTELLECTUAL PROPERTY
All content, software, trademarks, logos, and materials made available through the Service are the property of Betterskin SIA or its licensors and are protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms.
You may not copy, modify, distribute, sell, or create derivative works from any part of the Service without our express written permission.
────────────────────────────────────────────────────────────
USER-GENERATED CONTENT
When you submit content to the Service — including photos, product lists, questionnaire responses, and other information — you grant Betterskin a non-exclusive, worldwide, royalty-free license to use, store, and process that content solely for the purpose of providing and improving the Service.
You represent that you have the right to submit such content and that it does not violate the rights of any third party.
We do not sell or share your personal or health-related content with third parties for their own commercial purposes. See our Privacy Policy for full details, including how information is processed by third-party AI services to generate recommendations.
────────────────────────────────────────────────────────────
THIRD-PARTY SERVICES
The Service integrates with or links to third-party services including the Apple App Store and Google Play Store (account sign-in and, where offered, payments), Mailchimp (email and newsletters via our website), Replit (data hosting and backend infrastructure), Google Gemini (artificial intelligence used to generate recommendations and identify products), Amplitude (usage analytics), and Sentry (error monitoring and crash reporting).
Your use of those services is governed by their respective terms and privacy policies. We are not responsible for the practices of third-party services.
────────────────────────────────────────────────────────────
DISCLAIMERS AND LIMITATION OF LIABILITY
Disclaimer of Warranties. The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that results will be accurate or suitable for your individual needs.
Limitation of Liability. To the fullest extent permitted by applicable law, Betterskin SIA, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, including but not limited to: adverse skin reactions resulting from following Service recommendations; loss of data; business interruption; or loss of profits.
Our total liability to you for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the twelve (12) months preceding the claim, or EUR 100, whichever is greater.
Note for EU/EEA Users: Nothing in these Terms limits or excludes liability that cannot be excluded under applicable EU consumer protection law, including liability for death or personal injury caused by negligence, fraud, or any other matter where exclusion is prohibited by law.
────────────────────────────────────────────────────────────
INDEMNIFICATION
You agree to indemnify and hold harmless Betterskin SIA and its affiliates, officers, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: your use of the Service; your violation of these Terms; or your infringement of any third-party rights.
────────────────────────────────────────────────────────────
TERMINATION
We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately.
You may delete your account at any time through the in-app "Delete Account" feature or by contacting hi@betterskin.app. Termination does not affect any rights or obligations accrued prior to the termination date.
Sections 7, 8, 11, 12, and 14 survive termination.
────────────────────────────────────────────────────────────
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by and construed in accordance with the laws of the Republic of Latvia, without regard to its conflict of law provisions.
EU/EEA Users: Nothing in this section limits your rights as a consumer under applicable EU law, including the right to bring a claim before the courts of your country of residence.
Dispute Resolution. We encourage you to contact us first at hi@betterskin.app to resolve any dispute informally. If a dispute cannot be resolved informally, it shall be submitted to the courts of competent jurisdiction in Riga, Latvia, subject to applicable consumer law rights.
EU residents may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
────────────────────────────────────────────────────────────
CHANGES TO THESE TERMS
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice in the Service at least 30 days before changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
────────────────────────────────────────────────────────────
CONTACT US
For questions about these Terms, contact:
Email: hi@betterskin.app
Mailing Address: Betterskin SIA, Ernesta Birznieka-Upisa 29, Riga, LV-1003, Latvia