Privacy Policy
Who we are. Better Solutions is operated by SIA "Better Solutions", registered in Latvia under number 40203758805, at Jersikas iela 21A-16, Riga, LV-1003, Latvia. We are the controller of your personal data. Contact: hi.betterskin@gmail.com. Privacy officer: Alla Polishchuk.
What Better Solutions is. A website and web app that helps you organize information about your own body (symptoms, cycle, sleep, skin, supplements and lab results you choose to share) and prepare for conversations with your healthcare provider. We do not diagnose, treat or give medical advice. We are not a healthcare provider, so HIPAA does not apply to us, but we protect your health information under the laws described below.
What we collect
| Category | Examples | Where it comes from |
|---|---|---|
| Contact details | Name (optional), email | You |
| Basic profile | Age range, country | You |
| Health information | Symptom answers and scores, cycle and period dates, hormone therapy use, supplements, skin changes, whether you have talked to a doctor | You |
| Data you upload or share | Lab result files, screenshots or exports from wearables and cycle apps | You |
| Product preferences | Wearables you use, what you want us to build next | You |
| Payment information | Card details | Entered directly with Stripe; we only see your name, email, country and the last 4 digits |
| Usage data | Pages visited, device type, approximate location from IP address | Our analytics tool and, with your consent, marketing cookies (see the Cookie Policy) |
| Messages | Emails and support requests | You |
We do not collect your full date of birth, home address, phone number, insurance details or government ID numbers. Please remove such details from any lab files before uploading them.
Why we use it and our legal basis
| Purpose | Data used | Legal basis (GDPR) |
|---|---|---|
| Show your 3-minute check results | Your check answers | Your explicit consent (Art. 9(2)(a)) |
| Create your weekly reports and doctor-ready summaries | Health information, uploads | Your explicit consent; our contract with you |
| Manage the founding list and early-access emails | Contact details, profile, preferences | Your consent |
| Take payment and manage your membership | Contact and payment details | Our contract with you |
| Keep accounting records | Billing records | Legal obligation |
| Improve the site and measure campaigns | Usage data (never health answers) | Legitimate interest; consent where cookies require it |
| Keep the service secure | Usage data | Legitimate interest |
You can withdraw consent at any time. This does not affect what we did before you withdrew it.
How reports are made
During early access, reports are prepared by our team with the help of an AI writing tool. A person reviews every report before it is sent. Reports describe patterns and suggest questions for your doctor; they never diagnose, and no decision with legal or similarly significant effect is made automatically.
Who we share it with
We do not sell your personal data, and we do not share your health information for advertising. We share data only with service providers that process it for us under a written agreement: hosting (Netlify), forms and form answers (Netlify), email (Gmail), payments (Stripe), AI drafting (Anthropic) and analytics (Plausible). Details are in our Consumer Health Data Privacy Policy. We may disclose data if the law requires it, or if we sell or merge the business (we would tell you first).
International transfers
Some providers are in the United States. Where data leaves the EU, we rely on the EU–US Data Privacy Framework or the European Commission's Standard Contractual Clauses.
How long we keep it
| Data | How long |
|---|---|
| 3-minute check answers without an email | Deleted within 60 days |
| Founding list entries | Until launch plus 12 months, or until you unsubscribe |
| Member data and reports | While you are a member, then deleted within 30 days unless you ask us to keep a copy |
| Billing records | As long as Latvian accounting law requires |
| Entries from people who say they are under 18 | Not stored |
Your rights and privacy choices
Wherever you live, you can ask us to access your data, correct it, delete it, give you a copy in a portable format, restrict or object to its use, and withdraw consent. If you live in a US state with a privacy law (for example California, Washington, Colorado, Connecticut, Nevada or Virginia), you also have the right to opt out of the sale, sharing or targeted-advertising use of your data. We do not sell or share it, and we honour Global Privacy Control signals as an opt-out. In Canada, you can also ask how your information was used.
To use any right, email hi.betterskin@gmail.com (subject “Privacy request” or “Delete my data”). We reply within 30 days (45 days where US state law allows). We will not treat you differently for using your rights. If you disagree with our answer, you can appeal by replying to it, and you can complain to the Latvian Data State Inspectorate (Datu valsts inspekcija), your local data protection authority or, in Canada, the Office of the Privacy Commissioner.
Children
Better Solutions is for adults. We do not knowingly collect data from anyone under 18. If you tell us you are under 18, we do not store your answers.
Security
We use encryption in transit, limit access to the people who prepare reports, and choose providers with recognised security standards. If a breach affects your data, we will notify you and the authorities as the law requires.
Changes
We will tell you by email before any material change takes effect.
Contact
hi.betterskin@gmail.com · SIA "Better Solutions", Jersikas iela 21A-16, Riga, LV-1003, Latvia